PRIVACY POLICY

Privacy Policy (Last update September 2021)

This policy applies when you visit or use our website, apps and services and sets out the basis on which we, Antstream Ltd, will process any personal data we collect from you, or which you provide to us in the course of using our site.

We strive to embody best practice in good information governance and data protection, so we want to tell you that:

  • The person responsible for data protection and compliance with data protection legislation is Kevin Farnden and you can reach him on kevin.farnden@antstream.com.

  • If you ever want to know what information we hold about you, you can ask for it (make a subject access request) using gdpr@antstream.com.

  • We are trained in the use and handling of personal information, and we keep all personal information safe, secure and up to date at all times.

  • We collect information about you that you provide to us.

  • The kind of information we hold includes:

    • Name; and

    • Contact details (email address).

  • We also automatically collect the following data, including cookies:

    • Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;

    • Usage data including the features you used, the settings you selected and pages you visited;

    • We use cookies for security purposes and to analyse traffic to our site.  We may also share information about your use of our site with our analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services;

    • Any data shared is with a view to providing a better service to you, and is anonymised.

  • We use personal information for the following reasons:

    • Carry out our obligations arising from any contracts entered into between you and us;

    • Notify you about changes to our service;

    • Send newsletters from time to time;

    • Ensure that content from our website, apps and services is presented in the most effective manner;

    • To advise people about our services and invite them to take advantage of what we offer;

    • To administer our business and support those who work with us; and

    • To comply with legal or regulatory requirements.

  • Under data protection law, you have rights including:

    • Your right of access - You have the right to ask us for copies of your personal information;

    • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete;

    • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances - to request this either log a ticket using this link https://antstream.zendesk.com/hc/en-gb/requests/new or email us at gdpr@antstream.com;

    • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances;

    • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances;

    • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances;

    • You are not required to pay any charge for exercising your rights. If you make a request, we endeavour to respond within 1 month;

    • Please contact us at gdpr@antstream.com if you wish to make a request or log a support ticket outlining your request by clicking here.

  • We do not share personal information we hold about people with anyone else.  For example, we do not buy or sell mailing lists.  However, we would disclose information on request to the Police or any other statutory authority or regulator who has a reasonable need for this data to effectively conduct their business e.g. criminal investigations.

  • We will only keep information about you during the term of our contract and following termination, for 7 years, unless you choose to stay subscribed to our newsletter, from which you can unsubscribe at any time.

  • We may update this Privacy Policy from time to time.  Any changes will be posted on this page with an updated revision date.  If we make any material changes, we will provide notice through the Service or by other means.

  • Antstream Ltd has a comprehensive Data Protection Policy, please ask if you wish to see a copy.

 

If you are not happy with how we manage your personal data, you can make a complaint to the Information Commissioner at www.ico.org.uk/concerns or by phone on 0303 123 1113.