Subscriber Terms and Conditions

1.   THESE TERMS  

1.1 What these terms cover. These are the terms and conditions on which we supply Subscription Services to you. Your application to register an account and your continued use of our services will constitute your acceptance of these Terms, and your acceptance to comply with our Website Terms of Use, Privacy Policy, Cookies Policy, and any Antstream Rules.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Subscription Services to you, how you and we may change or end your Subscription, what to do if there is a problem and other important information. 

 

2.   INFORMATION ABOUT US AND HOW TO CONTACT US  

2.1 Who we are. We are Antstream Limited a company registered in England and Wales and our registered office is at Horns Lodge Mere Lane, Cross In Hand ,Heathfield, East Sussex, England, TN21 0TY.

2.2 How to contact us. You can contact us by telephoning our customer service team at [NUMBER] or by writing to us at [EMAIL ADDRESS].

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

3.   OUR CONTRACT WITH YOU  

3.1 How we will accept your order (“Subscription”) for our services (“Subscription Services”). Our acceptance of your order will take place when you have paid your Subscription Fee and we email you to accept your order, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for Subscription Services.  

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

    1. Limited Geographies. Our website is solely for the promotion of Subscription Services in certain geographies. Unfortunately, at the moment we do not accept orders from addresses outside of the UK. If you do fall outside of this area, please inform and provide proof to  support@antstream.zendesk.com for a full refund

    2. Your Antstream Account as part of the registration process you shall be required to provide your email address and create a username and password for your Account ("Login Details"). You are responsible for the security of your Login Details and we are not liable for any unauthorised access to your Account arising from your failure to keep your Login Details secure. We may, in our sole discretion, reject or change your Login Details at any time and shall notify you in the event that such changes are applied. You are advised to refer to our Antstream Rules in relation to the creation of usernames.

    3. You shall not provide access to your Account to any other person including. If you suspect that your Account has been accessed by another person, you must notify us immediately via email to support@antstream.zendesk.com

    4. Keeping your details updated to receive benefits and offers From time to time we offer incentives and benefits for Antstream Subscribers. You are therefore responsible for updating any personal details (including address, telephone number and/or any other contact information) in order to receive details of such offers or receive any benefits. Antstream shall not be liable for your failure to keep your contact details up to date which may result in your inability to participate or benefit from any such offers or receive any benefit.

 

4.  CHANGES TO SUBSCRIPTION SERVICES

The content available through our services may vary from either the images or information provided to you. We reserve the right to remove any content from our services at any time without liability to you. We will notify you of any significant changes to the service.  

 

5. YOUR RIGHTS TO MAKE CHANGES TO YOUR SUBSCRIPTION  

If you wish to make a change to your Subscription please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of Subscription Services or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  

6.   ACCESS TO OUR SERVICES  

6.1 During the order process we will let you know how to access our services and how you can end your Subscription. We will make our Subscription Services available to you as soon as we accept your order. 

We will supply the services to you until your Subscription expires or we or you end your Subscription as described below.

6.2 We are not responsible for delays outside our control. If our supply of Subscription Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your Subscription and receive a refund for any Subscription Services you have paid for but not received.

6.3 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply Subscription Services to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end your Subscription. We will not be responsible for supplying Subscription Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.4 Reasons we may suspend the supply of Subscription Services to you. We may have to suspend the supply of Subscription Services to: (a)  deal with technical problems or make minor technical changes; (b)  update Subscription Services to reflect changes in relevant laws and regulatory requirements. 

6.5 Your rights if we suspend the supply of Subscription Services. We will contact you in advance to tell you we will be suspending supply of Subscription Services, unless the problem is urgent or an emergency. If we have to suspend Subscription Services for longer than [PERIOD] in any [PERIOD]] we will adjust the price so that you do not pay for Subscription Services while they are suspended. You may contact us to end your Subscription for Subscription Services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than [ ] and we will refund any sums you have paid in advance for Subscription Services in respect of the period after you end your Subscription.

6.6 We may also suspend supply of Subscription Services if you do not pay. If you do not pay us for Subscription Services when you are supposed to and you still do not make payment within 2 days of us reminding you that payment is due, we may suspend supply of Subscription Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of Subscription Services. We will not suspend Subscription Services where you dispute the unpaid invoice. We will not charge you for Subscription Services during the period for which they are suspended. As well as suspending Subscription Services we can also charge you interest on your overdue payments.

 

7.   YOUR RIGHTS TO END YOUR SUBSCRIPTION  

7.1 You can always end your contract with us. Your rights when you end your Subscription will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end your Subscription.

7.2 Ending your Subscription because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below your Subscription will end immediately and we will refund you in full for any Subscription Services which have not been provided and you may also be entitled to compensation. The reasons are: (a)  we have told you about an error in the price or description of Subscription Services you have ordered and you do not wish to proceed; (b)  we have suspended supply of Subscription Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or (c)  you have a legal right to end your Subscription because of something we have done wrong.

7.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most Subscription Services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. If you have already started to access Subscription Services during this time, you will be charged for this use.

7.5 When you do not have a right to change your mind. Your right as a consumer to change your mind does not apply in respect of any digital Subscription Services after you have started to download or stream these. If you cancel after you have started to use Subscription Services, you must pay us for the services provided up until the time you tell us that you have changed your mind. A contract for goods or digital content is completed when Subscription Services is delivered, downloaded or streamed and paid for. 

7.6 Ending your contract for Subscription Services. If you want to end a contract before the end of its term, just contact us to let us know. Your Subscription will end immediately and we will refund any sums paid by you for Subscription Services not provided but we may deduct from that refund a percentage of the price up to the end of the Subscription Term you have purchased, as compensation for the net costs we will incur as a result of your doing so.

 

OR

 

Your Subscription will not end until [1 calendar month] after the day on which you contact us. We will refund any advance payment you have made for Subscription Services which will not be provided to you. For example, if you tell us you want to end your Subscription on 4 February we will continue to supply Subscription Services until 3 March. We will only charge you for supplying Subscription Services up to 3 March and will refund any sums you have paid in advance for the supply of Subscription Services after 3 March. 

 

We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of your Subscription

 

8. HOW TO END YOUR SUBSCRIPTION WITH US

8.1 Tell us you want to end your Subscription. To end your Subscription with us, please let us know by doing one of the following:

(a)  Email. Contact customer services via email at  email us at customer support. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)  Online. Complete the zen desk form here on our website.

8.2  Your license to use our Services terminates upon the termination of your Subscription and you must make no further use of our Software.

8.3 When your refund will be made. We will make any refunds due to you as soon as possible within 14 days.

 

9. OUR RIGHTS TO END YOUR SUBSCRIPTION  

9.1 We may end your Subscription if you break it. We may end your Subscription for Subscription Services at any time by writing to you if: (a)  you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due; (b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide Subscription Services; (c) you breach our EULA or any other terms we have with you including our Antstream Rules. 

9.2  You must compensate us if you break your Subscription. If we end your Subscription for your breach we will refund any money you have paid in advance for Subscription Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking your Subscription.

9.3 We may withdraw Subscription Services. We may write to you to let you know that we are going to stop providing Subscription Services. We will let you know at least 30 days in advance of our stopping the supply of Subscription Services and will refund any sums you have paid in advance for Subscription Services which will not be provided.

 

10.   IF THERE IS A PROBLEM WITH SUBSCRIPTION SERVICES  

How to tell us about problems. If you have any questions or complaints about Subscription Services, please contact us. You can telephone our customer service team at zen desk

11.   PRICE AND PAYMENT  

11.1 Where to find the price for Subscription Services. The price of Subscription Services will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of Subscription Services advised to you is correct. 

11.2   What happens if we got the price wrong. It is always possible that, despite our best efforts, some of Subscription Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where a Subscription Services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If a Subscription Services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end your Subscription and refund you any sums you have paid.

11.3  When you must pay and how you must pay. We accept credit card payment. We will invoice you as detailed in your Subscription Services package monthly in advance until the end of your Subscription Term. If you do not make payment to us by the due date we will suspend your access to our Services 

 

12.  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 

12.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time your Subscription was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. 

12.3 When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

 

13.   HOW WE MAY USE YOUR PERSONAL INFORMATION  

How we will use your personal information. We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].

 

14. OTHER IMPORTANT TERMS  

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.  

14.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end your Subscription or make any changes to these terms. 

14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide Subscription Services, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of Subscription Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of Subscription Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of Subscription Services in either the Northern Irish or the English courts.